Delivery Policy

Thank you for visiting and shopping at Proximity Vape.

Shipment processing time:

Orders placed by 3pm, we aim to dispatch the same day, If we are experiencing a high volume of orders, shipments may be delayed therefore all orders carry a 1-2 business day processing time. Orders are not processed or shipped on weekends or bank holidays. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Royal Mail UK mainland:

Free delivery on orders over £40 (UK Mainland)

Royal Mail Second Class Signed For 2-5 Working Days: £3.60
Royal Mail First Class Signed For 1-3 Working Days: £4.10

European (EU) Shipping:

We ship to all EU member states using Royal Mail International signed for service 3-5 working days: £11.99

Rest of world shipping:

Contact us for quote.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Proximity Vape is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

If your item appears damaged upon delivery, we advise to refuse delivery and Royal Mail will return the damaged item to us. This is quickest way of getting the original item back to us and re-shipped out. Please contact us at info@proximityvape.co.uk 

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